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Tracking like ‘The Hare and the Hedgehog…’

…should we play this?* #

Will this blog explain how your customers shall be tracked bypassing current local or EU laws and browser vendor settings? GDPR, or third-party cookies, for example?

No, I’m afraid, you can stop reading if you expected this. I will also not give any legal advice on how to stay safe. Connect with your local legal office if you need such help.

Is it about how we track, and why people protect themselves? #

Yes, it is. I want to help you think about satisfying solutions that meet your customer’s needs and appreciate local law. (What is obviously also global).

What we track and how tracking happens #

A quick check of a German Newspaper and their current state. Reason enough for me to do a quick check on the loaded resources with and without tracking protection — only with a view on requests and data transferred — triggered me again to take care of how we track our clients. We overload the web with tracking and advertisement (what also tracks), and other third-party stuff, that harms privacy and performance.

Without Protection #

Shows Firefox Performance Tab with 395 Requests, 25 MB Data, and loading Time of 23 seconds — with tracking protection off

Without Protection #

451 requests, 40MB, finished after 1,61 seconds

With Protection #

100 requests, 14MB, finished after 1,47 seconds

So, why is this a problem for your customers and yourself?

This is a risk for your customers and yourself. #

Governments’ and customers’ activities #

Governments create laws that protect their residents. Customers protect themselves using safe browsers.

The laws #

The EU and California created laws that protect their residents. In California, it is covered by several privacy laws. In Europe, we have the GDPR rules. In a nutshell, they make it mandatory to inform your customers what you store, and where, and how you can ask for deleting it again.

The reasons #

Look around and you will see a lot of reasons. Cambridge Analytica is an ongoing issue. Customers data is sold, companies like Facebook earn money with it. Google’s whole advertisement system relies on shared knowledge about your customers. And these are only examples.

Also, searching for “a product” — buying it — and in the next weeks, you get an advertisement for this all over, without any need for this product anymore. The data collected often does not work as intended.

There is a lot of lost trust in the pages your customers visit. They want to know what data they share and in a first try, they often just block all data to prevent the above issues.

Questions asked #

Customers and client contacts of Publicis Sapient reach out to us to get help to track their customers’ journeys and monetize their web. Asked why they have the need to track better, the answer is often: they can’t track the ones they want anymore. This is caused by a couple of reasons:

Getting back trust #

How can customers get trust back, to allow them using your web and enable us to get to know them?

My harsh assumption #

If the tracking and advertising industry does not start providing privacy-respecting tools that keep the data where it is generated and match it on the first-party side, they will get less important, like stagecoaches when delivery cars and digital transportation were invented. - Holger Hellinger

The browser vendors #

Browsers like Firefox, Brave, Edge, Opera, and Safari try to help their users to prevent getting tracked, as they recognized that even asking politely for not tracking does not help. If you use the latest Firefox, it already shows you what they prevented you from with visiting: about:protections.

Side Effect #

A side effect of this is, browser vendors like Brave get strong as they provide full protection of their users with not sharing anything. Their users even accept to be kept out of some pages. Brave created its own business model of selling ads that relies on users' attention only. Marketers do not know about potential customers until these hit their pages and interact directly. And Brave offers publishers to get part of the Basic Attention Network and get paid by people using the browser on their published web pages.

The bypass business #

Civility does not work anymore #

Will companies find other workarounds that Apple will have to cordon off? Probably.- Quote from by-passers

The issue with politeness, for the wish to not getting tracked, apparently is getting visible. Reading such articles, that blame browser vendors protecting their users, or comments in tracking tools documentation, that claim that bypass is nearly impossibly using local storage, are showing the dilemma. There is a lot of energy in trying to bypass users who do not want to get tracked.

The Hare and the Hedgehog Source:

The more the industry bypasses, the more the game of “The Hare and the Hedgehog” starts. In the end, your client loses: Trust in you, speed and quality time on the internet, financially as stolen bandwidth and more.

What is done to bypass? #

Other ways of actions against user privacy are by advertisers like Google, who start to remove the possibility to use ad blockers in their own Chrome. Ad-blocking, as we were used to, will not work anymore for community browsers with their V3 manifest, as this harms their core business model. On the other hand, Google also rethinks their usage of cookies, too.

Options for you #

Instead of luring your customers into tracking and possibly losing this race, we need to do it differently again.

Give your customers trust back when they visit your web pages. Do not rely on third parties that directly interact with your clients. Store only relevant data and make it visible for your customers why you store something and what advantages they have from this action.

What do you expect your customers to like more? #

Getting asked with several confirm boxes if they want to accept cookies, notifications and newsletters? Or keep their experience clean and collect the data you need after a login, interacting with a form, etc.?

I think it is obvious.

Make data first-party again #

One could be the rebirth of server-side logs. There is no need to set client-side cookies to track users. All servers write log files; they are first-party data. You can install software that evaluates this data. Getting information about click paths, user journeys does not need any third-party. It was just too convenient to let all this work be done by third-party, but they also sold and used your customer’s data.

This requires a bit of preparation of your services to write proper log files when your client interacts with your application. But compared with the price of losing trust, this is negotiable.

Instead of pushing states to a dataLayer of third parties, keep this private by your own services, or your client-side applications might need to update the server asynchronous instead of pushing to third parties.

You will not get this for free, but your data engineers with better customer data will love you and in the end, your customer.

Besides this, you could even keep your users’ data tracked across your own services. Use, for example, unique property and user IDs in your first-party cookies and make it your data.

Explain customers why you exceptionally want more of their data #

If you want your customer’s detailed data, ask them for this. Offer them a benefit when they provide this, and not only the twentieth newsletter subscription with a shuffle competition every three months.

See for what price you gain client or customer data, maybe less is again more.

Be creative. Your legal team for sure will find some ways to make your customers share information with you. But don’t use third parties to collect this. Your customers will see if you redirect them somewhere else.

Adledger as advertisement network to monetize your web #

Publicis Media is a member of Adledger. It is a non-profit research and development consortium responsible for implementing global technical standards and solutions for the digital media and blockchain industry. AdLedger’s goal is to promote trust and transparency in the digital media space. Publicis Sapient can support you in finding the right way of doing things. Monetizing your applications differently

Get a Publisher at the Basic Attention Network. Users visiting your applications with Brave can monetize you.

Finally #

If you get data from customers who trust you, you have more value than just having data from the ones who do not know how to prevent themselves from being tracked. So maybe using single sign-on on your applications, not sharing with others, can make your user data more valuable again. As it is not only your customers’ data, it is also yours!

Side note #

Tracking your users’ data across small businesses may not even be helpful. This is even truer on private webpages. Best practices and other things to read

* Why ‘The Hare and the Hedgehog’? #

I have chosen this as a fairy tale that shows the fighting against the more intelligent or always step ahead analogy. ‘The Hare and the Hedgehog’ in detail.